In order to promote an environment conducive to continued quality improvement and efficient operation of services for all, POH Regional Medical Center employees are expected to demonstrate behaviors consistent with the vision, mission, values and customer service expectations.

POH Regional Medical Center provides primary and specialty health care services guided by the principles of Osteopathic Medicine. We aspire to enhance the quality of life and health status of the people we serve.

VALUES:

EXCELLENCE - performance that exceeds expectations.
INTEGRITY - maintain a focus and consistency by doing the right thing.
DIVERSITY - maintain an environment that respects dignity and sensitivity.
INTELLIGENCE - understanding that there is always a better way to do things.

VALUE Added Service Principles and Behavior Expectations:

• Image-People and Atmosphere Expectations:  present a professional image and supportive atmosphere.
• Communication Expectation:  communicate with respect and understanding of differences.
• Initiative Expectation:  take the initiative and do what it takes to satisfy our customers.
• Responsiveness Expectation:  attend the needs and expectations of our customers by ensuring prompt attention and follow through.

• Conduct yourself professionally at all times. Look and act the role that you play.
• Always be supportively, responsibly, respectfully, and courteously.
• Treat everyone as you would like to be treated.
• Greet and acknowledge everyone (by telephone and /or in person) in a friendly manner and smile.
• Convey a positive and pleasant attitude at all times. Smile and be happy.
• Offer assistance at all times.
• Listen, understand and attend to needs and concern s and be responsible by following-up with concerns or complaints.
• Become proactive and anticipate others needs.
• Respect the privacy and dignity, knock before entering a room.
• Respond quickly.
• Cooperate with others and help each other.
• Be a team player.
• Be sensitive to other’s feelings.
• Be careful of what, how and where you say things.
• Respect diversity of everyone.
• Explain actions/procedures and confirm understanding.
• Try your best at all times to be productive and to meet or exceed your work standards, including quality and quantity.
• Keep non-work related discussions limited and to private, non-patient care areas.
• Be open to new ways of doing things.

POHRMC employees are committed to "Reaching Beyond to Deliver the Best"